Our standard services rates:
Our aim is to keep our quality of service high, but our costs to you as low as possible. We manage this by having low overheads, and by being able to work efficiently. If you look around, you will find that our base pricing structure is as good as, and is usually significantly cheaper than, anyone else out there. We have a standard flat rate (with nominal markup for out of hours work or travel outside the Bayside area - Brighton, Brighton East, Hampton, Hampton East, Highett, Black Rock, Sandringham, Beaumaris and Cheltenham), and negotiated rates for larger project based work. Although we normally perform work in the Bayside area and nearby suburbs, we do venture out further and have been engaged in projects around Australia and overseas. All prices include GST.
Repeat customers automatically qualify for VIP status, which provides a 10% discount on all our services. VIP status is also provided to eligible concession (Centrelink, Veterans) and Senior's card holders.
First 10 mins on 'phone - free (even if we manage to diagnose & fix the problem in that time!)
Monday-Friday, 8am to 6pm: $70 per 30 mins (minimum 30 mins)
Public Holidays, Weekends and Monday-Friday outside 8am-6pm: $90 per 30 mins (minimum 60 mins on site, 30 mins remote)
On site outside the Bayside area (eg Brighton, East Brighton, McKinnon, Bentleigh, East Bentleigh, Hampton, Hampton East, Highett, Black Rock, Sandringham, Beaumaris and Cheltenham) there may be a small additional cost that will be discussed (and an amount agreed upon) prior to arranging any visit. This is to cover our travel time to and fuel costs.
All Prices include GST and are valid as of July 29, 2022
By prior arrangement, payments may also be made in an equivalent amount of cryptocurrency, with the amount needing to be confirmed and agreed upon prior to the service(s) being provided. Due to volatility, generally it will be the current exchange rate on Coinbase, plus 10%. We currently accept Cardano (as it uses Proof of Stake) and Etherium (as it has confirmed plans to move to Proof of Stake by 2022). We do not accept Bitcoin (due to the massive environmental cost of maintaining its blockchain).
Businesses need guaranteed service. They can also require assistance with projects. We are happy to discuss set support fees such as pre-purchased blocks of time, or fixed price management of a specific project. Contact us to discuss your specific requirements.
Example 1: You are moving into new premises and want reliable internet. We come and discuss your specific requirements. We take those requirements and propose our solution. You agree to the proposal, and we negotiate a deal with your service provider to provide a business grade fibre NBN connection with 4G backup. We also recommend and install a managed mesh network that provides high speed wifi throughout the new premises, as well as provides a secure guest portal for visitors.
Example 2: You are concerned after hearing about businesses being hacked, that your business may be at risk. We discuss this with you, and propose to perform a security review. You agree to the proposal, and we review then provide a detailed report outlining any issues or concerns along with recommendations on how to most effectively resolve those issues in order of importance.
Example 3: You have a full time IT support person, but want backup when they are sick, on annual leave, or are overloaded with other work. We discuss your requirements and agree on a set rate card. When your person is away, you can call us for immediate support and are charged based on the agreed rate card.